We want you to feel confident trying Omiana because finding the right match for your skin shouldn’t be stressful. We offer a 30-day return and exchange window, counted from the date your order was placed.
You can return or exchange eligible products whether or not you add Redo at checkout. Adding Redo gives you additional shipping benefits and package protection.
What is Redo and how does Checkout+ work?
Redo Free & Easy Returns + Package Protection is an optional service available through Checkout+ in your cart for a small additional fee.
For eligible U.S. orders, Redo includes:
• Free exchanges: We cover return shipping and shipping for your replacement item.
• Free return shipping for store credit.
• Package protection while your order is in transit.
If you prefer a refund to your original payment method, return shipping is deducted from your refund whether or not you purchased Redo.
What if I don’t add Redo?
No problem. You still have access to our regular 30-day return and exchange policy.
Without Redo:
• Exchange: You are responsible for return shipping and shipping for the replacement item.
• Store Credit: You are responsible for return shipping.
• Refund: Return shipping is deducted from your refund.
Conditions for Returns & Exchanges
• Return or exchange requests must be made within 30 days of the date your order was placed.
• Eligible products may be gently tested, but at least 90% of the product must remain.
• Please include the original packaging and proof of purchase.
• Original shipping charges are non-refundable except where otherwise required by applicable law.
• Samples, free gifts, eGift cards, Final Sale items, and certain other items are not eligible under our standard return policy.
International Returns & Exchanges
International customers are generally responsible for applicable shipping costs associated with refunds and exchanges.
International customers who purchased Redo may be offered additional return or exchange options when eligible. Available options will be shown through our return portal.
Customers located in the European Union may also have a separate Right of Withdrawal under applicable law.
Start Your Return or Exchange
Use our Exchange & Return Portal to get started:
https://www.omiana.com/apps/redo/returns-portal/login